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"Let's Talk!" We understand that you may have questions about our rugs.
Contact Us to have Owner David Martinous call you personally.

Site Terms & Conditions

Our customers are our most important resource.

Privacy Policy

Martinous Oriental Rug Co. will never sell, rent, give away, or loan any information captured on its website regarding our customers, including email addresses, to any third party.

We gather your email address only when you place an order or ask a question.  And we will only use it when necessary to contact you about your current order (to send an order confirmation and shipment tracking number), respond to your question or to alert you of specials.  You can opt-out of special notifications at any time.

Lastly, please feel confident that your information is safe.  All of your personal information is digitally encrypted using an advanced 256-bit Secure Sockets Layer (SSL) secure server.

We welcome any questions or comments concerning privacy.

Shipping Policy

We will try to ship orders out the same day or next business day.  However, please be aware that some popular items may take up to 3 business days to ship.  Our shipping provider is UPS and we ship via UPS Ground.  If the order is APO/FPO, the order will be shipped via US Postal Service.  We ship orders Monday through Friday excluding holidays.  Credit card authorization and verification must be received prior to processing an order for shipment.

Return Policy

All items must have been purchased from Martinous Oriental Rug Co.  All returns must be accompanied by a receipt and in their original packaging and condition.  Refunds will be credited to you in the same method your purchase was made.

You may return an item in its original condition for a refund or credit within 10 days of receiving. Shipping charges can only be refunded if the return is due to our error.

For your protection, we highly suggest using insurance when returning products.

Last Modified: 3/4/2010